FAQ GOES HERE
Q: What should my child wear to class?
A: Children should dress in warm, comfortable clothing with gloves or mittens. Athletic leggings, sweatpants, and sweaters are suggested.
Q: What are the class procedures?
A:Our qualified, professional instructors evaluate your child during class and provide each skater with a progress report half way through the semester. You may talk to your child’s instructor before or after class in regard to your child’s progress. Before the semester ends, instructors will provide each skater with a class certificate indicating their next class level for future enrollment.
Q: What if my child misses a class?
A: Make-up classes must be attended during the current enrolled semester. No credit or refunds offered for missed classes. We do not allow make up lessons to be carried over into future semesters. To schedule a make up class, check the current schedule for an appropriate class, then contact the front desk or the Skating Director to ensure there is a spot available.
Q: Should I buy my child his/her own skates?
A: Rental skates are included with your child’s enrollment and are appropriate for beginning skaters. As skaters progress, they benefit from the comfort, support and consistency of their own skates. Ask your child’s professional instructor or inquire at the Pro Shop for a recommendation of skates based on your child’s level.
Q: How often should my child practice?
A: We recommend skaters practice approximately 2 hours per week in addition to their regularly scheduled class. Skaters should practice the skills they learn in their classes.
Q: What about private lessons?
A: Private lessons are available from any Toyota Sports Center figure skating or hockey coach. You may approach the coach in person or fill out a “private lesson request form” at Guest Services and you will be contacted by the coach. Coaches rates may vary.
Q: What if I have more questions?
A: You may contact your child’s instructor or the Skating Department with your questions, comments or concerns. The Skating Director can be reached at 310.535.4406
Q: When are the start dates for the specific divisions?
A: Adult Hockey League season start dates vary depending on league and division. Please contact the Adult Hockey Director for specific league and division information.
Q: How do I get placed onto a team?
A: To get placed onto a team please complete and Interested Player Form or email the Adult Hockey Director (firstname.lastname@example.org)
Q: What if I have additional questions?
A: Please contact Susie Harrison, Adult Hockey Director. email@example.com or (310) 535-4401.
How long do we have for pizza & cake?
Guests have one hour for pizza and cake. There is a viewing area for everyone to watch the skating, or parents can watch at the rink level. TSC will hold the presents until the party is finished. You will only have the party area for one hour. Please do not bring an ice cream cake, as TSC does not have a freezer to store it.
What if I have more than 15 children?
No problem! Confirm your guest count & food order the Monday before your party.
How will the party helper assist the birthday parent?
Your party helper will set-up the party area with tablecloth, balloons, & paper goods. She will also assist you with serving food & cake during your hour in the party area! Please encourage parents to stay to help you watch over the children.
Can I bring my own paper goods?
Paper goods and multi-color balloons are included with the Silver and Gold package However, if your child would like a special theme, you are welcome to bring it along & the hostesses will set it up for you.
Do adults have to pay?
2 adult skating passes are free with the package! TSC does not charge for adults to watch their children skate. If adults would like to skate during the party, the rate is discounted $9.00.
Can I bring my own food?
TSC does not permit outside food or beverages, however we have a catering menu to order additional food.
Who ties the ice skates?
Please encourage parents to stay with their children to help with proper skate fitting and tying. Fitting the skates for the first time takes patience and time, as they do not feel like shoes. You may have to try a few sizes to get the right fit!
Where can I keep valuables?
TSC has quarter-operated lockers at rink level. The lockers are $0.75 each.
What time should I arrive?
Please check-in at Guest Services 10 minutes before the start of your party.
What should guests wear?
The temperature at ice level is below freezing. Please dress for cold weather including long pants, jackets, socks, and gloves.
Should guests wear helmets?
Helmets are recommended. Guests are encouraged to bring a bike or rollerblading helmet from home. TSC does not have helmets for rent.
What happens on the ice?
Guests skate as part of the open ice skating session. If you have a lot of new skaters, you may reserve an ice skating helper for $30. The helper will teach the children basic skills, focusing on those who may be new to the ice. When the lesson is finished, the children can skate around the rink & have fun! An ice attendant monitors all guests on the ice. Parents are welcomed to skate with their children, watch the skating from the rink level or the viewing area.
What is included in the goody bags?
Children will receive several small toys, depending on what is in stock. For example, bags may include a pencil, eraser, pencil sharpener, stickers, silly straw, and fruit snacks. In addition, there is a return skating pass, so the kids can skate again for free! Gloves are passed out before the children skate! Gloves & goody bags can be added to any package for $6.00 per child.